Terms of business

Last updated 10 September 2026. These terms are not legal advice and should be reviewed by a solicitor before you rely on them.

1. Parties

These terms govern services supplied by WDL Digital Ltd, registered in England and Wales, company number 12944648, registered office 124 City Road, London, EC1V 2NX, trading as Clinic Grade Websites ("we"), to the client named in the accepted quotation ("you").

2. The quotation

Our quotation sets out the package, the price and the turnaround. A quotation is valid for 30 days. The engagement begins when you accept it in writing and the initial payment is received.

3. Payment

The initial payment is 50 per cent of the quoted price and the balance is due on completion. The same term is used throughout these terms: "initial payment" and nothing else. The initial payment is non-refundable, because design work begins on receipt.

4. Rolling services

The care plan and the search and AI visibility service are supplied on a rolling monthly basis. Either party may end them on 30 days written notice. There is no minimum term and no exit fee. We may change the price of a rolling service once in any 12-month period, on 30 days written notice.

5. Your domain

Where we register a domain for you we do so as your agent and the domain is held for you. It is transferred to you free of charge on request, or on termination of the care plan.

6. Development credit

We include a small development credit and link in the footer of sites we build. It is removed free of charge on written request.

7. Delivery and revisions

7.1 We deliver against the package described in the accepted quotation.
7.2 Turnaround runs from the date we receive the content and approvals we have asked for.
7.3 Sites are tested in current versions of Chrome, Safari, Edge and Firefox.
7.4 You are responsible for the accuracy of clinical content and for any claim made about your own practice.
7.5 Two rounds of revisions are included. Further rounds are quoted before work begins.

8. Professional regulation

You are the regulated party. Compliance with the codes of the GMC, GDC, CQC, ASA, CAP, MHRA or any other body that applies to you rests with you. We will raise anything we notice that appears to conflict with published guidance, but we do not give regulatory advice and we are not your compliance adviser.

9. No guarantee of outcome

We do not promise any ranking, citation, traffic, enquiry or revenue outcome. Those depend on third-party systems, including search engines and AI model providers, that neither party controls.

10. Substantiation of claims

We will not publish on your site a testimonial, statistic or credential that cannot be substantiated. Under the Digital Markets, Competition and Consumers Act 2024 a published review must be evidenceable, and this obligation applies to us regardless of what any individual contract says.

11. Data protection

Where we process personal data on your behalf we act as processor and you as controller. We will process personal data only on your documented instructions; ensure that people authorised to process it are under a duty of confidence; implement appropriate technical and organisational security measures; not engage a sub-processor without your general written authorisation, and inform you of intended changes; assist you with data subject requests and with your obligations on security, breach notification and impact assessments; notify you without undue delay on becoming aware of a personal data breach; and delete or return personal data at the end of the engagement.

12. Intellectual property

On payment in full, the website we build for you and its content are yours. We retain rights in our own underlying tools, templates and code libraries, and in any concept design not licensed to you.

13. Liability

Nothing in these terms excludes liability for death or personal injury caused by negligence, or for fraud. Subject to that, our total liability is limited to the fees paid by you in the 12 months preceding the claim. We are not liable for indirect or consequential loss, or for loss of profit, revenue or goodwill.

14. Termination

Either party may terminate on 30 days written notice, or immediately if the other commits a material breach that is not remedied within 14 days. On termination you pay for work completed, your domain is transferred to you, and we hand over the site files.

15. Governing law

These terms are governed by the law of England and Wales and the courts of England and Wales have exclusive jurisdiction.